FAQs

How Long Does It Take?

  • On average, it takes approximately 3 - 4 weeks to return your media.

  • You will receive email updates throughout the process to let you know the status of your photos, videos, and audio!

Will My Personal Belongings Be Safe?

  • Absolutely! When you fill out your order form, you will be sent a confirmation email with instructions on how to send your package to us. You can also order a Wiise Capsule safe media shipping kit which comes with bubble wrap and anti-static / waterproof bags for an extra layer of protection.

  • Please look over our Packaging Guide to see tips on how to safely send all your media to us.

Do I get my original memories back?

  • Of course!!! We will send all your original media back along with any additional media that you ordered from us such as DVDs, Flashdrives, CDs, etc.

Still Have Questions? Contact Us!

support@wiisedigitize.com

Digitize. Enhance. Preserve.

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Digitize. Enhance. Preserve. 〰️